It is our aim to provide you with the highest possible standard of customer service and in order to do this our delivery policy is as follows:

• All items in stock will be despatched to you within 2 working days of receipt of payment.
• As many of our items are made in Australia we will endevour to give you as accurate delivery time as possible.  Unless otherwise arranged your payment will not be processed until we receive confirmation from you that you are prepared to wait for your item.
• Your order will be sent via Australia Post Registered mail,  Unfortunately, we are unable to guarantee time of delivery.

Benefits of using Registered Post

Registered Post gives you:

• proof that the article was sent (when lodged at an Australia Post retail outlet counter)
• proof that the article was received - a signature is obtained on delivery
• compensation for loss or damage of the article up to $100 for a standard registered delivery.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience.We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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